Black Friday Promotion FAQ and Disclaimers

This relates to promotions from Wednesday 21st - 26th November 2018.

1. Fulfilment
Our Black Friday is our busiest sale of the year as we offer pretty crazy discounts. With this in mind, our dispatch time will be delayed and we aim to ship within 1-2 weeks. If your order is more urgent, we encourage you to choose 'Royal Mail 1st Class' or 'Next Day Delivery' and we will prioritise your order accordingly. 
 
2. Customer Service
During this period, our customer service team will be incredibly busy with the influx of queries relating to sales. We aim to respond to your queries within 5 working days.
  
3. Backorders and Out-of-stock
If we do sell out of any kits, preorder kits will be shipped by 15th December 2018. Products that do not have a preorder button/option means out of stock.
  
4. No refunds or exchange
As always Black Friday orders are not exchangeable nor refundable. 
 
5. Orders
Black Friday kits cannot be combined with Non-sale products in the same order for logistics efficiency. If you wish to order additional products, please place two separate orders. 
  
Promotional Offers are not applicable to prior or pending orders. No adjustments can be made on previous purchases. 
 
6. Promotions
Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no rain checks are available. Stitch & Story has the right to end or modify any promotion at any time. 

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