Black Friday Terms & Conditions

This relates to promotions from Monday 15th November - Monday 6th December 2021

1. Fulfilment

This is our busiest sale of the year as we offer pretty crazy discounts. With this in mind, our dispatch time will be longer than usual and we aim to ship your order within 7-10 days.

2. Customer Service

During this period, our customer service team will be incredibly busy with the influx of queries relating to sales. If you need any help, please reach out to us at . We are in the office Mon - Fri, 8:30am - 6pm (GMT) and aim to respond to your queries within 24-48 hours.

3. Refunds or exchange

We cannot guarantee exchanges, so as always, orders can be returned, and alternate orders can be placed. Regarding returns, please see our general Returns Policy

4. Order Amendments

Due to our short turnaround time, no changes or upgrades can be made to orders during this period, once your order is confirmed. 

5. Promotions

Promotional Offers cannot be added to earlier or pending orders. Offers may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand. Stitch & Story has the right to end or modify any promotion at any time.

Free Stitch & Story Project Bag will be added automatically to orders over $40. $5 off now, $5 off later will be automatically applied at checkout on orders over$150. Vouchers for future orders will be automatically emailed to the address provided at checkout. This email address must be signed up to receive marketing emails from Stitch & Story. You may unsubscribe at any time. Your $5 off voucher will be valid from December 7th - February 28th 2022 on orders over $50. 

Offers exclude Hello Kitty Amigurumi, Hello Kitty x Pusheen Collection, Jolie Yarn and gift cards.

Black Friday Bundle Offers

Head-to-Toe Bundle 3 for 2 

Save $36.00 on RRP

Offer is automatically applied when you add Mateusz Snood, Freya Gloves and Lola Pom Slippers into your basket. No code required. Ends midnight November 29th.

Double Beanie Deal - 2 for $49.99

Save $50.01 on RRP

Offer is automatically applied when you add 2 Roma Striped Beanie Kits or 2 Napoli Crochet Beanie Kits into your basket, or one of each. No code required. Ends midnight November 29th.

Cross Stitch Kits - 3 for 2

Offer is automatically applied when you add 3 Find Your Club cross stitch kits into your basket. No code required. Ends midnight December 6th.

Iron-On Patch Deal - 2 for $10.99

Save $2.01 on RRP

Offer is automatically applied when you add the Hello Kitty x Pusheen: Small Iron-On Patches and Hello Kitty x Pusheen: Large Iron-On Patches into your basket. No code required. Ends midnight November 29th.

Knitters of Tomorrow Deal

Save $37.98

Offer is automatically applied when you add 3  Knitters of Tomorrow Kits to your basket, in any combination of the colour variations. No code required. Ends midnight December 6th

 

FAQs Black Friday / Cyber Monday  

Can I cancel my order? 

During this period, orders cannot be cancelled once placed. However, you may return the order and request a refund.

Can I add another kit to my order?

 During this period, we cannot add or remove products from an order. 

I accidentally chose the wrong colour, can you please ship the same kit in a different color? 

 During this period, we cannot add or remove products from an order. 

Where do I add my discount code?

 At checkout you will see a field asking you to enter your 'Gift card or Discount code'. 

Has my order been shipped?

Once your order has been dispatched, you will receive an email with a tracking number.

When will I receive an update on my order?

 During this period it can take longer for your order to be dispatched from our warehouse. We aim to fulfil your order within 7-10 days.

Can you upgrade the delivery for my order?

During this period, we cannot make changes to orders once placed. 

I received my order but a component is missing in my kit.

Unfortunately mistakes can happen. Please reach out to us at hello@stitchandstory.com. We aim to respond to your queries within two working days (Monday-Friday 8:30am - 6pm GMT), and will try our best to rectify this for you as soon as possible.

I received my kit in the wrong colour.

Unfortunately mistakes can happen. Please reach out to us at hello@stitchandstory.com. We aim to respond to your queries within two working days (Monday-Friday 8:30am - 6pm GMT), and will try our best to rectify this for you as soon as possible.