Delivery Information during Covid-19

COVID-19 Updates - 3rd April, 2020

Due to inundated orders we are temporarily pausing orders.

 

 

Royal Mail update on the Special Delivery Guaranteed by 1pm service - March 18, 2020


"We will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. As a result, we will not consider a claim for delay for items posted using the Special Delivery Guaranteed by 1pm service from that date. In addition we will not during this period offer our Consequential Loss service and we will not accept any related claims. 


Our Special Delivery Guaranteed by 9am service remains unchanged."

 

You can follow Royal Mail announcements directly via this link to Royal Mail. 

The delivery of all shipments greatly depend on the regional and international couriers’ operations. Using the tracking information provided, we encourage you to check how your parcel may be affected before reaching out to our team and to allow for a longer transit time. 

 

 

 

USA AND CANADA

We offer free delivery for orders greater than $120.
All orders are dispatched from our warehouse in the UK. 

 

Service Order Amount Rate Delivery Time

Standard Postal Service Tracked Delivery 

 

$30 or under
 
$30.01 - $50

$50.01 - $80

$80.01 - $119.99

$120 or over
$8.50

$9.50

$12

$15

FREE

 

 

5-10 working days

 

 


Express DHL Tracked Delivery* 

Below $60.00
 
$60.00 – $250.00
  
Over $250 
$22.00
 
$30.00
 
$55.00

2-4 working days 


*When you choose Express delivery by DHL, you will receive a shipping notification from DHL EXPRESS. DHL will notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customize your delivery via DHL and decide how, where and when the delivery takes place at the time and location that suits you best.

 

 

COVID-19 Update – 3rd April 2020

We’re aware of long delays affecting a few regions in the US. Some shipments face a 4-5 week delay in addition to standard transit times. All our US orders have been dispatched by our warehouse team and are in transit. Please allow extra time for your order to reach you. Please use the tracking number provided in your dispatch notification to keep an eye on your shipment. We’re sorry for any delays experienced!

 

 

 

REST OF THE WORLD

We offer free delivery for orders greater than $120. 
All orders are dispatched from our warehouse in the UK. 

 

Service Order Amount Rate Delivery Time
Standard Postal Service Tracked Delivery

Below $50

$50 - $80

$80 - $120

Over $120

$12.50

$15

$19.50

FREE

7-14 working days

 

Express DHL Tracked Delivery*    

Below $60.00

$60.00 – $250.00
 
Over $250 
  
$32.00

$38.00

$48.00 
  

3-5 working days 

 

Countries included: 

Australia, China, Israel, Japan, New Zealand, Russia, Singapore, South Africa, UAE, and more.

» Please note these times are recommended by Royal Mail and DHL but sometimes delivery can take a little longer than usual, especially over Christmas and busy periods! If you need your parcel more urgently, we recommend selecting Express DHL Tracked Delivery for urgent international deliveries.

» Please be aware that customers are responsible for payment of any local customs duties.

» Please be aware local customs processing times may delay your order.

» Unfortunately we are currently unable to dispatch orders to any BFPO or P.O. Box addresses.

 

UK AND EUROPE

For deliveries to the UK and Europe, please visit our UK web-store at www.stitchandstory.com
 

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If you're having trouble with your order, please contact us and we'll be happy to help.

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