Delivery Information during Covid-19

 

The delivery of all shipments greatly depend on the regional and international couriers’ operations. Using the tracking information provided, we encourage you to check how your parcel may be affected before reaching out to our team and to allow for a longer transit time.

 

DHL Express 

We are excited to be able to ship to our international customers using DHL Express delivery. Using DHL Express you will receive a notification once your order has been shipped from our warehouse. DHL notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customize your delivery via DHL and decide how, where and when the delivery takes place.

 

DHL offers the following flexible delivery options:

  • Deliver my package to another address: alternate delivery to work or family
  • Deliver my package at a safe place: authorize shipment release to appointed safe place
  • Deliver my package with neighbour: leave the package at your neighbour, reception or guard specified
  • Request to store my package: vacation hold safekeeping your parcel up to 30 days
  • Deliver my package on another day: scheduled delivery

 

You can find country-specific Covid-19 updates that may affect your DHL Express delivery via this link.

 

 

USA AND CANADA

We’re aware of long delays affecting a few regions in the US. Please allow extra time for your order to reach you and use the tracking number provided in your dispatch notification to keep an eye on your shipment. 

 

All orders are dispatched from our warehouse in the UK. 

 

Service Rate Delivery Time

Standard Postal Service Tracked Delivery

$12*

Expect 4-6 weeks 

DHL Express Tracked Delivery** 

$22
Expect 3-5 working days 

 

*Free standard shipping on orders over $120


**When you choose Express delivery by DHL, you will receive a shipping notification from DHL. DHL will notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customize your delivery via DHL and decide how, where and when the delivery takes place at the time and location that suits you best.

 

 

 

REST OF THE WORLD

All orders are dispatched from our warehouse in the UK. 

 

Service Rate Delivery Time

Standard Postal Service Tracked Delivery 

$15*

Expect 4-6 weeks

DHL Express Tracked Delivery* 

$32
Expect 5-7 days working days

 

*Free standard shipping on orders over $120

**When you choose Express delivery by DHL, you will receive a shipping notification from DHL. DHL will notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customize your delivery via DHL and decide how, where and when the delivery takes place at the time and location that suits you best.

 


Countries included: 

Australia, China, Israel, Japan, New Zealand, Russia, Singapore, and more.

 

» Please be aware that customers are responsible for payment of any local customs duties.

» Please be aware local customs processing times may delay your order.

» Unfortunately we are currently unable to dispatch orders to any BFPO or P.O. Box addresses.

 

UK AND EUROPE

For deliveries to the UK and Europe, please visit our UK web-store at www.stitchandstory.com
 

 

 

If you're having trouble with your order, please contact us and we'll be happy to help.

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