Delivery Information
Our Amazon US & UK stores are unaffected, and are running as usual. We hope to be back running at full capacity as soon as possible.
We understand this is frustrating news, and if you would like to cancel your order, you can email us on hello@stitchandstory.com with your order number and one of our customer care team will be happy to assist.
We know how important it is for you to be able to keep track of your order’s progress and monitor its journey. Once your order has been dispatched from our warehouse, you will receive an email with your unique tracking link so that you can do just that. The fastest way to find out the status of your delivery is to click the link included in your confirmation email; however, for your convenience, please find the general tracking pages for the couriers we are using presently:
UPS (US Standard) - here
DHL (Wider Americas & International) - here
MAINLAND US DELIVERY
|
|
Delivery Carrier |
Delivery Time |
Cost |
|
$0-$20.00 |
UPS |
7-10 working days (from dispatch) |
$9.99 |
|
$20.01-$79.99 |
UPS |
7-10 working days (from dispatch) |
$5.99 |
|
$80+ |
UPS |
7-10 working days (from dispatch) |
Free |
WIDER AMERICAS DELIVERY
|
Delivery Carrier |
Delivery Time |
Cost |
Free Shipping |
|
DHL Express |
6-8 working days (from dispatch) |
$14.99 |
$150 |
*Alaska, Hawaii, Canada, Mexico, South & Central Americas
- We offer free shipping in Mainland USA for orders placed above $80
- We offer free shipping in the Wider Americas for orders placed above $150
- Unfortunately we are currently unable to dispatch orders to any APO or P.O. Box addresses.
INTERNATIONAL (REST OF WORLD) DELIVERY
|
|
Delivery Carrier |
Delivery Time |
Cost |
Free Shipping |
|
Int. Express |
DHL Express |
6-8 working days |
£14.99 / $19.99 |
Over £100 / $150 |
- We offer free International Express delivery for orders greater than £100.00 / $150.
- Countries included: Australia, China, Israel, Russia, and more.
- Unfortunately we are currently unable to ship to Kuwait, Qatar and Europe.
- Please be aware local customs processing times may delay your order. Please check with your local customs office for more information on processing times and any additional fees.
- Unfortunately we are currently unable to dispatch orders to any BFPO, APO or P.O. Box addresses.