Delivery Information

Subject to stock availability, we aim to prepare your goods for dispatch within 48 hours of receipt of payment. We ship all mail from the UK via Royal Mail and DHL. We do not ship on Saturdays, Sundays or holidays.

Although we will do everything we can to ensure your order is delivered on time, stitchandstory.com is not liable for delays beyond our control. All standard orders placed after 14:00 (UK time) will be processed the next working day.

 

USA AND CANADA

We offer free delivery for orders greater than $120.
All orders are dispatched from our warehouse in the UK. 

 

Service Order Amount Rate Delivery Time

Standard Postal Service Tracked Delivery 

 

Below $30
 
$30 - $50

$50 - $80

$80 - $120

Over $120
$8.50

$9.50

$12

$15

FREE

 

 

5-10 working days

 

 


Express DHL Tracked Delivery* 

Below $60.00
 
$60.00 – $250.00
  
Over $250 
$22.00
 
$30.00
 
$55.00

2-4 working days 


*When you choose Express delivery by DHL, you will receive a shipping notification from DHL EXPRESS. DHL will notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customize your delivery via DHL and decide how, where and when the delivery takes place at the time and location that suits you best.

 

REST OF THE WORLD

We offer free delivery for orders greater than $120. 
All orders are dispatched from our warehouse in the UK. 

 

Service Order Amount Rate Delivery Time
Standard Postal Service Tracked Delivery

Below $50

$50 - $80

$80 - $120

Over $120

$12.50

$15

$19.50

FREE

7-14 working days

 

Express DHL Tracked Delivery*    

Below $60.00

$60.00 – $250.00
 
Over $250 
  
$32.00

$38.00

$48.00 
  

3-5 working days 

 

Countries included: 

Australia, China, Israel, Japan, New Zealand, Russia, Singapore, South Africa, UAE, and more.

» Please note these times are recommended by Royal Mail and DHL but sometimes delivery can take a little longer than usual, especially over Christmas and busy periods! If you need your parcel more urgently, we recommend selecting Express DHL Tracked Delivery for urgent international deliveries.

» Please be aware that customers are responsible for payment of any local customs duties.

» Please be aware local customs processing times may delay your order.

» Unfortunately we are currently unable to dispatch orders to any BFPO or P.O. Box addresses.

 

UK AND EUROPE

For deliveries to the UK and Europe, please visit our UK web-store at www.stitchandstory.com
 

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If you're having trouble with your order, please contact us and we'll be happy to help.

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